Terms and conditions

Welcome to our platform. These Terms and Conditions ("Terms") govern your access to and use of our website and related services (collectively, the "Service") provided by American Eservices LLC, 8950 SW 74th Court #2201-F9, Miami, Florida, USA ("American Eservices", "we", "our" or "us"), including any content, tools, or products made available through them.

By accessing or using our Service, you confirm that you have read, understood, and agreed to be bound by these Terms, along with any additional terms that may apply.

When you use our Service or confirm your acceptance (for example, by ticking a box on our application form), you enter into a legally binding agreement with us.

If you do not agree with these Terms, you must not use the Service.

These Terms apply to all users, whether you are simply browsing or actively using our services.

If the Service is used on behalf of a minor, the parent or legal guardian is responsible for supervising usage and accepting these Terms on the minor's behalf. Individuals under 18 may only use the Service with parental or guardian approval.

Our Service is designed to assist you in organising and preparing a New Zealand Electronic Travel Authority (NZeTA) request. However:

• We do not provide legal advice
• We do not guarantee approval of any visa or travel document
• You may apply directly on the official Immigration New Zealand website without paying our private assistance fee. Government NZeTA fees and the International Visitor Conservation and Tourism Levy (IVL) apply separately
• Any information we provide is for general guidance only

Use of our Service does not guarantee any specific result.

In particular:

• We do not guarantee approval of any visa or travel document
• We do not control decisions made by the New Zealand Government
• Requirements and decisions may change at any time without notice

You are responsible for ensuring that you meet all applicable travel and documentation requirements. The official eligibility criteria are described on our Eligibility page.

All information provided through the Service is for general informational purposes only. While we aim to keep information accurate and up to date:

• We do not guarantee its completeness or reliability
• Government policies and requirements may change at any time

Any reliance on information provided through the Service is at your own risk.

You are responsible for:

• Providing accurate, complete, and up-to-date information
• Carefully reviewing all information for accuracy before it is used in an application
• Notifying us promptly of any errors
• Ensuring your passport and personal details meet applicable requirements
• Securing your own devices and logging out after use

Failure to verify your details may result in issues with your travel, for which you are solely responsible.

You agree not to use the Service in any way that is unlawful, harmful, or abusive. In particular, you must not:

• Use the Service for fraudulent, deceptive, or illegal activities
• Attempt to gain unauthorised access to systems, accounts, or data
• Interfere with or disrupt the operation of the Service
• Upload or distribute malicious software
• Impersonate any person or entity or misrepresent your identity
• Use automated tools (bots, scrapers, etc.) to access or extract data
• Transmit spam, unsolicited promotions, or misleading communications
• Infringe on intellectual property or privacy rights of others

We reserve the right to take appropriate action, including suspension or termination of access, if these rules are violated.

By using the Service, you consent to the collection and use of your information as described on this page. This website's guided application form is a demonstration: no information you enter is persistently stored, transmitted, or submitted to any government authority.

While we implement security measures, no system is completely secure. You acknowledge that submitting information online carries inherent risks.

By using our Service, you agree to receive communications from us electronically, including emails and notifications through the platform. These communications may include service updates, application status notifications, and customer support responses. You agree that electronic communications satisfy any legal requirement that such communications be in writing.

The Service includes links to third-party websites, including the official Australian Government website. You acknowledge that we do not control third-party content or services, that we are not responsible for their performance or accuracy, and that any interactions with third parties are solely between you and them. We recommend reviewing their terms and policies before engaging with them.

All elements of the Service — including software, design, text, graphics, logos, and content — are owned by us or our licensors and are protected by intellectual property laws. You agree not to use our branding without permission, reproduce or distribute our content, or create derivative works based on our Service. All rights not expressly granted to you remain reserved.

The service fee for our assistance is a flat fee of $119. This is a private assistance fee. Government NZeTA fees and the IVL are separate and are not included in the $119 fee. The current guided form is a demonstration and does not take payment or submit requests.

You agree to pay all charges associated with your order and to use a valid and authorised payment method. We reserve the right to modify pricing at any time (without affecting completed orders) and to refuse or cancel orders if necessary.

By purchasing our Service, you acknowledge that you are paying for a private assistance service, not for a government-issued visa or a guarantee of approval.

No refund will be issued in the following cases:

• The application has been processed, reviewed, or submitted
• You change your mind after submission
• A visa or travel authorisation is denied by a government authority
• Incorrect or incomplete information was provided by you
• Processing has already started, even if not completed

A refund may only be considered if the request is made before any processing has started and no work has been performed on the application. In such cases an administrative fee may apply. Government fees are separate from our service fees and are subject to the applicable Immigration New Zealand refund rules. Nothing in these terms limits mandatory consumer rights.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be error-free, secure, or uninterrupted.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, including loss of data, profits, or opportunities. Our total liability for any claim related to the Service will not exceed the amount of the service fee you paid.

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

We reserve the right to modify, update, or discontinue any part of the Service and these Terms at any time, with or without notice. The Terms in effect at the time of your use apply to that use.

Questions about these Terms, refund requests, or disputes must be submitted through our official support channels.